Suzanne Miller, Software Engineering Institute
In this presentation, Suzanne Miller, a researcher in both agile methods adoption and service delivery best practices, proposes a powerful mindset shift that is especially relevant for those who are adopting agile methods and looking for ways to refine their implementation. A key leverage point between services and agile methods is that both arenas focus on establishing and sustaining productive relationships. Successful service businesses (consulting, engineering services, health care) create relationships with customers that sometimes last decades, and evolve their offerings around client needs. Agile development organizations seek to create relationships with their product owners and end users that are sustained beyond a single delivery project, and when successful, their offerings change to meet the evolving needs of their clients. What can agile developers and testers learn from successful practices in service delivery? How does adopting a service mindset, and service practices, change the way agile projects are approached? This presentation will overview major changes in focus and practice that are possible. Ideas in this presentation are expanded in the tutorial later in the week, “Agile Methods + Services Best Practices: The Next Quality Advantage?”
Suzanne Miller, 2012 Invited Speaker, Abstract, Slides
