Jenny Bramble, Willowtree Apps
Communication happens constantly on our teams and testers are at the heart of that communication. We talk about requirements, discuss bugs, present new features, and give the user’s perspective. With all this comes a huge responsibility: the way we communicate informs our team culture and connects parts of the team together.
This makes testers the connectors of our teams. By communicating thoughtfully, we can change the entire morale of our team and, as morale has been shown to be one of the best metrics for high performing teams, we can improve the overall quality of our products.
Come experience Jenny Bramble sing the praises of testers and give some tips on communication: language for talking about defects, how to interject in discussions, and more. You’ll walk away from this keynote excited about your place in your team and how you can help take your communication to the next level.
Takeaways:
- Test engineers are the connection of a team–pulling together all the other disciplines
- Communication styles inform team culture, and TEs do a lot of communication on teams
- Good team culture creates a thriving environment for quality
- Three different styles of communication (fact-based, summary based, and story-based) as well as methods for improving your communication with each style
Jenny Bramble, 2020, Keynote
