Matt Primrose, Intel
A consistent challenge in product development is determining whether a product meets its usability requirements. In particular, accurate, meaningful usability information is hard to obtain before product release. This paper describes a method to classify use cases, features and requirements into Kano model categories and then grade each based on how well is has been implemented from a usability perspective. Using this method during product development can provide early, regular data on the status of product usability, help to determine where resources are spent and perform competitive analysis based on product features and usages. Augmenting traditional development and validation methods with the method described in this paper can provide additional information needed to help make design and implementation decisions easier and help to enhance the product usability.
2010 Technical Paper, Matt Primrose, Abstract, Paper, Slides
