Exceeding Expectations, Inspiring Quality

The provided content addresses the challenge of fostering a quality mindset within organizations, aiming to elucidate the multifaceted nature of quality and offer actionable strategies for bridging organizational gaps. It emphasizes the importance of defining quality beyond rigid specifications and outlines various factors contributing to different interpretations of quality. Additionally, the content delves into the characteristics of a quality mindset and highlights the roles and responsibilities of executive leadership, program management, and individual teams in implementing quality initiatives. Moreover, it acknowledges the challenges associated with quality mindset implementation, such as resistance to change and resource constraints, and underscores the necessity of continuous adaptation and reinforcement. Overall, the content advocates for the adoption of a quality mindset as a foundational element for organizational success, resilience, and long-term sustainability.

Paper | Presentation | Video Intro

Nishadhi Nikalandawatte

Nishadhi is an accomplished Software QE Strategist with 20+ years of industry experience. She has extensive experience in building automation frameworks and providing guidance on creating End-To-End test solutions for customers. Thriving off working with other people, she has a strong passion for advocating for quality in organizations, coaching, mentoring, and building out high performing teams.

Andy Jimenez

Andy has worked in corporate IT departments, research & development, as well as consulting services in a career that spans over 20 years in the technical industry. He has worked across many different technologies, platforms, and on infrastructure that served over two million users per day. Combining his passions for quality and for people, he uses his vast experience to help level-up Quality programs for organizations.